Privacy Policy
Last updated: 2026-11-08
Template: have your attorney review. Not legal advice. Highlighted items in [brackets] still need the business's details.
About this policy
This Privacy Policy explains how [Company legal name] ("Dr. Robert Love") collects, uses and protects personal information when you use [Website address], contact us or buy dietary supplements from us. Questions: [Support email].
Information we collect
When you fill in a form, order or write to us, we receive your name, email, phone, billing and shipping addresses, order details, messages and any quiz or survey answers. Payment card details go straight to our payment processor, and full card numbers are not stored by us. Cookies, pixels and similar technologies automatically record usage data such as your IP address, device and browser type, the pages you view and the site that sent you. Partners that process and ship orders tell us the order and delivery status.
Why we use your information
We use personal information to fulfil orders and services and to support you; to send order updates and, where the law requires your permission, marketing you have agreed to; to understand and improve the site and our advertising; and to prevent fraud and comply with legal, tax and accounting duties.
Who we share it with
Personal information is shared only with contracted providers that help us operate, namely:
- payment processing: our payment processor;
- email and messaging: our email service;
- analytics: analytics tools;
- shipping carriers and fulfilment partners;
- professional advisers, and authorities where the law requires it;
- a buyer or successor if our business is sold or merged.
We never sell personal information for money.
Email marketing
Every marketing email has an unsubscribe link. Unsubscribing does not stop order or account messages.
How we protect information
Reasonable technical and organisational measures protect the information we hold, although no way of sending or storing data is entirely secure.
Cookies and your choices
Cookies and pixels remember your preferences and help us measure visits and ads. You can block or delete cookies in your browser, and use the opt-out tools offered by ad platforms. Where the law requires it, we honour Global Privacy Control signals as a request to opt out of targeted advertising.
Your US privacy rights
Under the privacy laws of several states (California, Colorado, Connecticut, Virginia, Texas and others), you may ask to know and receive a copy of the personal information we hold, to correct or delete it, and to opt out of targeted advertising or the sale or sharing of your information. Email [Support email] to make a request. We verify each request, respond within the time the law sets, do not treat you differently for using your rights, and consider appeals sent as a reply to our response.
Health-related details, including the health products you order or health questions you answer, are used solely to deliver what you asked for and are shared only in the ways set out above.
Retention
When we no longer need information for these purposes, including our legal, tax and accounting obligations, we delete it or make it anonymous.
Children's privacy
We do not aim the site at children under 13 or knowingly collect their personal information. Tell us if you think a child has shared information with us and we will remove it.
When this policy changes
Updates to this policy are published on this page, and the date above shows the latest version.