Returns and Refunds
Last updated: 2026-11-08
Template: have your attorney review. Not legal advice. Highlighted items in [brackets] still need the business's details.
Not happy? Here's what we do
Dr. Robert Love offers a refund on request within [Return window (days)] days of delivery, if you are not satisfied with your order. Opened products: [Opened / used products accepted?].
Return steps
- Contact us first by us at [Support email] with your name and order number, so we can confirm the return and the address to use.
- Pack the items securely and send them to: [Return address]. Use a trackable service; we cannot refund parcels that do not arrive.
- Who pays return shipping: [Who pays return shipping]. Original shipping charges are not refunded unless we made an error.
Restocking fee: [Restocking fee (%), or none].
Damaged, wrong or missing items
Tell us within [Days to report damaged or missing items] days of delivery, with a photo where possible, and we will send a replacement or refund at no cost to you.
Refunds
We issue the refund to the original payment method within [Refund processing time (days)] business days of receiving your return; your bank may need a few extra days to display it.
Your statutory rights
Your consumer-law rights remain in full; this policy is in addition to them and [Company legal name] will honour them.